OK, sounds good - how much does it cost ?
The great news is that you get to decide your own spend! - we offer a range of cost effective support services!
Monthly Retainer - This is our most popular arrangement and includes the first few hours of 'support time' every month. Agreements start from just 2 hours per month and guarantee an 8 hour response to issues - we endeavor to 'resolve' any issues raised within 8 hours and in practice commonly fix within two.
The hourly rate is based upon a sliding scale so the more monthly 'included' time you require the lower your hourly rate becomes.
Contracted clients are allocated a 'named' engineer who's direct mobile number is provided for ease of communication.
In addition to a prompt response to any issues, retained clients are also eligible for reduced day and half-day rates, again based upon the chosen retainer level, so the more hours in your retainer the lower your day-rate cost.
As an additional cost option we can also provide higher response levels for further reduced response times e.g. 4 hours or 2 hours.
The monthly retainer based service is the most cost effective way to receive support.
Block Hour - Pre-purchase a block of support time (5 hours per block) and receive a 24 hour response to issues - there is no monthly contract and while you don't have an allocated engineer mobile this is a great way to ensure peace of mind. Purchased blocks are valid for one year from date of purchase.
For larger organisations an audit may be necessary before you can purchase your first blocks.
Ad-Hoc Support (best endevours) - Just call us when you need to!
There is no guaranteed response time, and as you might expect when we are busy you join at the back of the queue (our contracted/block hour clients always take priority), but don't be put off - this suits many of the very small businesses which we look after so if your requirements are infrequent and/or low priority then this is all you need and it's available to you right now just call the main number at the top of this page !
Good to know..
We operate on a simple 'quarterly' or 'monthly' support basis, this means that there is no long contract tying you in to our service you are free to leave whenever you wish so the onus falls upon us to constantly impress you so that you will always want to stay!
Our business hours are 9am to 6pm Monday to Friday - excluding public holidays.
Support requests recieved after 5pm are automatically queued for 9am the following working day.